Refund and Returns Policy
Our commitment to your satisfaction with clear, fair return guidelines
Our Promise
At MULSH, we stand behind the quality of our professional-grade paint pigments and products. If you're not completely satisfied with your purchase, we're here to help. This policy outlines our straightforward approach to returns and refunds, ensuring you can shop with confidence.
Return Periods
14 Days - All Products
Standard return window for all pigments, accessories, and apparel in original condition.
- • Unused and unopened products
- • Original packaging intact
- • Proof of purchase required
Return Conditions
✓ Eligible for Return
- • Products in original, unopened packaging
- • Items returned within the specified return period
- • Products with manufacturing defects or damage
- • Wrong items shipped (our error)
- • Digital products within 14 days of purchase (if unused)
✗ Not Eligible for Return
- • Opened or used pigment bottles
- • Products damaged after receipt
- • Returns without proof of purchase
- • Items returned after the 14-day period
- • Sale items marked as final sale
How to Return
Step 1: Contact Us
Email us at hello@mulsh.co.ukwith your order number and reason for return.
Include photos if the item is damaged or defective. We'll respond within 24 hours with return instructions.
Step 2: Ship Back
Pack the item securely in original packaging if possible. Use the return shipping label we provide.
Keep your tracking number until the return is processed. We recommend using insured shipping for valuable items.
Step 3: Processing
Once we receive your return, we'll inspect it within 3-5 business days. Approved returns are processed immediately, and refunds are issued to your original payment method.
Refund Options
Full Refund
Original purchase price refunded to your payment method. Processing time: 5-10 business days.
Store Credit
Immediate credit for future purchases. Includes a 10% bonus credit on returns over £50.
Exchange
Swap for different colors or products. We'll cover shipping on exchanges.
Shipping Costs
We Cover Return Shipping
For defective items, wrong products shipped, or manufacturing errors.
Customer Covers Return Shipping
For change of mind, wrong size, or other non-defective returns.
Free Exchange Shipping
We cover shipping for the replacement item in all exchanges.
Need Help?
Our customer service team is here to help with any questions about returns or refunds.
Phone
+44 (0) 123 456 7890Response Time: We typically respond to inquiries within 24 hours during business days (Monday-Friday, 9am-5pm GMT).
Policy Updates
We may update this policy from time to time. Any changes will be effective immediately upon posting on this page.
Last Updated: March 2026
Effective Date: All purchases made on or after March 1, 2026